Week # 2- How to Mediate - Conference Call # 1

    Video - Conference Call :

Mediation by e-Court Conference Call ( also read Managing The Mediated Case )

This webpage is a SHARED-INFO file and may not provide additional relevant information.

The current mediation models either keep the parties separate (telephone shuttle model), or bring them together face to face, often introducing delay, inconvenience, expense, and wasted time.

By the innovative use of teleconferencing, e-Court Canada allows the mediator to speak to the parties simultaneously, and for the parties to share their issues directly. Virtual meeting rooms are used to enable private negotiations to take place, and to allow the mediator to move from room to room communicating ideas, suggestions and offers. The parties can be brought back together again at any point where it's considered helpful.

e-Court Canada offers a way forward for parties, particularly where distance is an issue. The system offers flexibility and cost savings whilst maintaining the integrity of the mediation process"..

Operators assist throughout to ensure that the process is always under the control of the mediator. And when agreement is reached, the settlement arrangements can be recorded in real time for everyones benefit.

Benefits of a conference call :

1. A conference call eliminates the need for "face-to-face" meetings! And, by communicating through teleconferencing, you no longer need to make multiple phone calls to many people - just one quick call can complete the task!

2. Wasted time and money spent traveling is no longer an expenditure - one easy conference call can accomplish the same results in a lot less time - and at a fraction of the cost!

3. A conference call keeps your meetings focused. When conducting a conference call you are following a planned agenda and you have the undivided attention of every participant.

4. A conference call achieves more productive meetings! Because a conference call can be organized so quickly, you'll conduct meetings on a much more regular basis.

5. A conference call enables fast brainstorming when immediate action is needed. "Every great man is always being helped by everybody; for his gift is to get good out of all things and all persons."

6. You can solve your problems instantly. A conference call is an indispensible "problem-solving" tool that is always readily available - right at your finger tips!

7. A conference call can help you make prudent decisions right away - to get the ball rolling! When you need to address an urgent issue, a conference call is the most sensible, cost-effective way to solve a problem.

8. A conference call significantly reduces the expense of costly telecommunications. Whether your a large company or a small business, we have a plan that fits your needs and falls within your budget. If you make conference calls frequently, a "flat rate monthly plan" may be the most economical choice for you.

9. If you make conference calls occasionally, you may want to go with the "per minute" plan. Nobody knows your business better than you - you decide which plan meets your needs the best!

10. And finally, a conference call makes your life easier - use any phone, anywhere, at any time!

FIRST TIME PARTIES MEET :

Mediators have different ways of working, but what usually happens is that everyone involved will first meet in one room. The mediator will make sure everyone knows who is present and will briefly explain the process. Each side then has the chance to tell the mediator and the other side what their case is about and what they are looking for. Each side may take 10 to 15 minutes to put their point of view. Each side should explain how they see the dispute, its cause and what needs to be addressed during the mediation if progress is to be made.

Remember that the mediator is not a Judge. When you present your case in the open session try to get across to the other side what you think the dispute is about. Do not worry about details; the mediator can find out about these in the private sessions. Be brief. If you feel difficulty in talking about the case when the other side is present, tell the mediator. He or she may decide to start private sessions straightaway.

At some point after this initial meeting both sides will retire to separate rooms with the mediator operating as the ?go between?. In these private sessions try to work with the mediator to find a solution. Be frank. You may know something that will help the mediator in talking to the other side. The mediator must not tell the other side what he or she has been told unless given permission to do so. When the mediator is with the other side, use your time. Think about what has been discussed. Consider what you may be able to offer or accept. Decide exactly what your needs are. The frequency with which the parties will reconvene during the mediation depends largely on the mediator and the progress made in reaching an agreement.

By moving between sides, carrying information, suggestions, ideas, explanations or offers, the mediator will seek to help everyone to reach a solution to their dispute.

The Mediation - Conference Call

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