The Search Page
has an advanced Search (Overview Search Video) that surveys all case-related content that you have permissions to view. You can use the Global Search Box in the page banner or the search box in the Search module to initiate your advanced search. Either option returns results to the Search module.
Case-related content that can be searched for includes these types of information:
- Complaints, cases, and tasks
- Documents
- People
You can use a variety of criteria to create a set of results. The search is of content metadata.
Note: The Search module it appears empty when initially opened.
Examples of search results Data:
- Title
- Owner
- Number
- Type
- Date
- Status
- Priority
- People
Note: People refers to contact information such as name, contact type, alias, and address.